Last Updated 16 July 2023

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We at Ri An TCM Clinic Pte Ltd, including our affiliates and subsidiaries (collectively, the “Company”), respect your concerns about privacy and strive to provide all customers (“you”) with professional and effective TCM services. This Privacy Notice describes the types of personal information we obtain, how we may use and retain that personal information, with whom we may share it, and how you may exercise your rights and choices with respect to our processing of that information. This Privacy Notice also describes the measures we take to safeguard the personal information we obtain and how you may contact us if you have questions about our privacy practices.

References in this Privacy Notice to “Company”, “we”, “us”, and “our” refer to the entity responsible for the processing of your personal information, which generally is the entity that collects your personal information (such as the entity responsible for the website through which your personal information is collected).

This Privacy Notice applies to personal information we obtain, including:

  • through our websites, social media pages, and other digital platforms we operate or control, whether directly or indirectly via third parties, that reference this Privacy Notice, including  riantcm.com.sg(the “Online Channel”);
  • when you become a Ri An TCM Clinic customer through the purchase of any packages in-stores;
  • when you visit any of our roadshows and external events; and
  • through other data collection points that reference this Privacy Notice (collectively, the “Channels”).

Personal Information We Obtain

We collect personal information about you in different ways and from various sources. This includes, without limitation, when you visit our websites, contact us via e-mail or phone, visit us at any of our clinics, attend our roadshows and events and so on.

Depending on the Channels you use and the nature of your interactions with us, you may provide us with certain types of personal information including:

  • Contact Information such as name, email address, contact number, postal address;
  • Demographic Information such as age, date of birth, gender;
  • Medical Information such as surgical operations, existing known medical conditions;
  • Government-Issued ID Information such as NRIC, driver’s license, passport;
  • Content such as photos, comments, feedback;
  • Signature at point of registration in clinics;
  • Employment Application Information such as employment history, education, proof of eligibility to work in Singapore and any other information if you apply for a job with us;
  • Any other personal information you provide through the Channels

Providing your personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain services or products.

 How We Use Personal Information

  •     Point of registration for TCM treatments and wellness services at all Ri An TCM Clinics so that TCM services can be administered after understanding each customers’ medical history
  •     Managing our communications with you including sending you appointment confirmation, information about your transactions;
  •     Responding to you and providing support including to address your enquiries and feedback and any other communications;
  •     Marketing including sending you information about offers, promotions or events that may be of interest to you, for market research and analysis;
  •     Managing career opportunities including process and assess your job application, conducting recruitment and other talent management purposes;
  •     Prevention and protection including protecting all customers, employees, identify and prevent any unlawful activities, protect, and defend the company against legal claims and other liabilities;
  •     Operating, evaluating, and improving our business including to perform accounting, auditing, record keeping, credit risk management and other internal functions;
  •     Legal and compliance including to comply with and enforce applicable laws and regulations, industry standards and contractual obligations as well as our policies and terms and conditions.

How We Protect Your Personal Information

All medical information collected are strictly for use for medical treatment purposes in clinics only. We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use.

Retention of Your Personal Information

To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed for the purposes for which we obtained it and in accordance with the terms of this Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship. As described in the Your Rights and Choices section of this Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your personal information or restrict the processing of such information by contacting us as indicated below.

Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you, such as how we use the information and how we communicate with you.

To update your preferences, limit the communications you receive from us, or submit a request, you may contact us as specified in the section below. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

Where provided by law, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information for direct marketing purposes or on legitimate grounds to any other processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

Links to Other Websites

Our websites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our websites are not covered by this Privacy Notice. We are not responsible for the privacy notices of websites to which our website links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third parties’ privacy notices before providing any data to them.

Updates to this Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our information practices. We may post a notice on our Online Channel to notify you of significant changes to this Privacy Notice and indicate at the top of the notice when it was most recently updated. We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices.

How to Contact Us

For questions or comments regarding this Privacy Notice or to update your preferences, you may contact us at:

Email: enquiries@riantcm.com.sg